Service Engineer

Job Reference: WM - 2169

Location: Coventry

Salary: £40,000 - £45,000

Job Type: Permanent

Job Description

Service Engineer


  • Coordinate installation technical service and on occasions to provide product training to clients and more junior technicians on all machinery.
  • Extensive travel to client premises required
  • Devise control systems to monitor both electrical/electronic and mechanical faults
  • Establish techniques to improve quality, durability and machine performance
  • Evaluate service and application problems that can occur on-site where necessary
  • Examine and advise customer regarding equipment malfunction and service issues
  • Communicate with customer and internal management regarding technical analysis and determination
  • Carry out calibration of machine tool and generator setting for NADCAP audits
  • Technical telephone support to the customer involving first-line application problems
  • Repair or modify P.C. boards / carry out software updates
  • Document all work done in a legible and technically sound manner

About You:

  • Relevant City & Guilds qualifications / HNC in Electrical or Electronic Engineering.
  • Expertise in electrical/electronic practises and experience in pneumatics and hydraulics;
  • Excellent IT skills for networking, software updates and reporting;
  • Excellent customer service skills, including the ability to maintain integrity and ethics in all conversations and actions with customers;
  • Self-motivated, able to work with no supervision and to calmly handle stressful situations to deal with customer requirements and technical issues;
  • Possess technical curiosity and ability to diagnose and solve production issues;
  • Detail-oriented and able to get work completed in a manufacturing environment;
  • Must be willing to spend on average 1 night per week in hotel accommodation;
  • Be a team player and have a flexible attitude towards working overtime when required;
  • Good technical communication skills beneficial in order to liaise with head office engineers and less experienced technicians.
  • Ability to produce technical reports.

Job Application:

If you would like to be considered for this role, please apply to send a copy of your full CV – or call us now.

Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

We receive a large number of applications for all of our positions – Therefore, if you have not received a response within 10 working days, your application has unfortunately been unsuccessful on this occasion.

Candidates must be eligible to work and live in the UK