Root Cause Analysis Lead

Job Reference: WM – 2092

Location: Cambridgeshire

Salary: £70,000 - £80,000

Job Type: Permanent

Job Description

Root Cause Analysis Lead


  • Lead a diverse team of engineers through investigations into the root causes of complex system issues with an active involvement in the technical detail and risk management
  • Build the Root Cause Analysis team including designing, documenting and implementing a framework of processes and procedures that ensure issues are prioritised and resolved effectively
  • Work closely with technical, quality and clinical teams to drive changes and improvements into the companies product and service offerings
  • Support & inform key stakeholders who manage the technical support and customer feedback pro-cesses to ensure that investigation outcomes are effectively communicated across the business and to our customers
  • Support and develop team members through technical mentoring and professional coaching
  • Contribute to the design of complex software and hardware systems that support the operation of the company in the field

About You:

  • Experience of investigating problems with complex systems down to the root cause using techniques such as FMEA, Fault Tree Analysis, 5 Whys, etc
  • Experience of complex product development or manufacture in a regulated industry such as Medical, Aerospace, Automotive or similar
  • Broad skills across software, electronics, mechanics and control theory, and expertise in at least one of these areas
  • Driven to uphold the highest standards of rigorous, data-driven analysis and decision making
  • Able to clearly communicate complex technical ideas and time-critical plans to non-technical Senior Managers

We would also like you to have experience in at least some of the following areas:

  • Technical leadership
  • Line management of technical teams
  • Deep understanding of Root Cause Analysis techniques and how to apply them
  • Manufacturing operations and process improvement
  • Good working knowledge of Python and C
  • Statistical analysis techniques
  • Signal processing, control systems and analysis of dynamic systems
  • Electromechanical design to safety standards (e.g. ISO 60601, 61010, 62368 etc)
  • Quality management standards (e.g. ISO 13485, 14971, 9001)
  • Providing through-life and mission-critical support for complex devices, possibly in the medical field

Job Application:

If you would like to be considered for this role, please apply to send a copy of your full CV – or call us now.

Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

We receive a large number of applications for all of our positions – Therefore, if you have not received a response within 10 working days, your application has unfortunately been unsuccessful on this occasion.

Candidates must be eligible to work and live in the UK