Project Engineer Technical Support

Job Reference: WM-1104

Location: West Midlands

Salary: £35,000-£40,000

Job Type: Permanent

Job Description

Project Engineer – Technical Support:

We are supporting our client in their search for a Technical Support Engineer (40% field based / 60% site based), who will have a strong electro-mechanical maintenance background with experience in the installation, servicing and commissioning of injection moulding Machinery.

Relevant Job Titles:

Service Engineer, Field Service Engineer, Maintenance Engineer, Multi-skilled Maintenance Engineer, Electrical Engineer, Support Engineer

Role Description:

The Technical Support Engineer will be responsible for providing technical telephone support to customers across the UK (60% of the time) as well as visiting customers and offering hands-on regarding injection moulding processing, ancillary equipment & jigs & fixtures into plastics (40% of the time)

Some requirements of the role:

  • Installation & Commissioning both in-house and on customer sites.
  • Assist in all aspects of executing projects from order placement through to completion – equipment specification, liaising with suppliers, managing machine retrofit, attend project meetings, customer hosting, acceptance testing
  • Work individually or as part of a team.
  • Be determined to get the job done and flexibility to adapt to changing requirements
  • Flexible and resilient to an always changing role
  • Provide support for Service and Sales Departments if required
  • Provide technical support to customers, other employees, and suppliers
  • Have excellent customer liaison skills
  • Responsible to the Technical manager for overall performance

Personal Attributes:

  • The foundation knowledge of the candidate background ideally needs to be within the maintenance and/or installation of electric injection moulding machines.
  • Knowledge of software & hardware as our products are a combination of both.
  • Formal qualifications and experience in electrical and/or mechanical engineering
  • Knowledge of installation, commissioning and programming of automation
  • Experience & technical understanding of machines
  • Demonstrate knowledge of engineering principles, practices and methods, environmental regulations, workplace safety and employee/contractor supervision
  • Good problem analysis, resolution and documentation skills
  • Drive to want to grow within the technical knowledge of machines

The successful applicant must endeavor to contribute towards the company methodology of working, demonstrating:

  • Honesty and trustworthiness
  • Flexibility
  • Demonstrate high quality work ethic
  • Be punctual and respectful