Process Lead

Job Reference: WM – 2134

Location: Cambridgeshire

Salary: £50,000 - £55,000

Job Type: Permanent

Job Description

Process Lead


  • Champion a culture of continuous improvement
  • Develop key field service processes, balancing the value-adding changes with field feasibility
  • Facilitate the deployment of new and revised processes providing measurable improved results
  • Contribute to the risk management by designing processes to remove or mitigate potential risks
  • Support internal and external audits
  • Evaluate and develop standard procedures to ensure consistency and compliance with global standards
  • Collaborate with all the teams within Customer Success to ensure world class service is delivered

About You:

  • Ensuring the servicing teams have scalable processes and solutions that meet the immediate business needs as well as supporting the fast growth of the business
  • Identifying key process improvements in field service and related support activities, including third party service distributor
  • Having close engagement with the stakeholders – field and supporting teams
  • Looking at the interactions of servicing processes with the rest of the business, driving end to end process views
  • Define how we measure our processes
  • Ensure risk management exists for all key processes – impact analysis of changes (PFMEAs)

Job Application:

If you would like to be considered for this role, please apply to send a copy of your full CV – or call us now.

Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

We receive a large number of applications for all of our positions – Therefore, if you have not received a response within 10 working days, your application has unfortunately been unsuccessful on this occasion.

Candidates must be eligible to work and live in the UK