Process Analyst

Job Reference: WM – 2040

Location: Cambridge

Salary: £42,000 - £50,000

Job Type: Permanent

Job Description

Process Analyst


  • Ensuring the servicing teams have scalable processes and solutions that meet the immediate business needs as well as supporting the fast growth of the business
  • Identifying key process improvements in field service and related support activities, including third party service distributor
  • Having close engagement with the stakeholders – field and supporting teams
  • Looking at the interactions of servicing processes with the rest of the business, driving end to end process views
  • Define how we measure our processes
  • Ensure risk management exists for all key processes – impact analysis of changes (PFMEAs)

About You:

  • Knowledge and experience of successful process improvement and mapping complex processes
  • Drive to design efficient and value-added processes
  • A track record of analytical thinking and creative problem solving
  • The ability of look forward, considering new business strategies and adjust processes accordingly
  • Experience of facilitation and conflict resolution around different stakeholders
  • Ability to work collaboratively within the business, influencing adjacent areas of the business
  • Knowledge of change management
  • A willingness to learn and develop new skills

In addition, it is desirable for you to have experience of any of the following:

  • Operational excellence training e.g. Six Sigma, Lean Management
  • Analysing the data gathered from the process metrics

Job Application:

If you would like to be considered for this role, please apply to send a copy of your full CV – or call us now.

Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

We receive a large number of applications for all of our positions – Therefore, If you have not received a response within 10 working days, your application has unfortunately been unsuccessful on this occasion.

Candidates must be eligible to work and live in the UK