IT Support Technician

Job Reference: WM – 2328

Location: Coventry

Salary: £Competitive

Job Type: Permanent

Job Description

IT Support Technician


  • Perform prioritised day-to-day operations such as solving computer problems on PC/Mac, peripherals, printers, software and phones. Liaising with external contractors as required.
  • Perform setup and configuration of computers and laptops for users. Including installing software and configuring as requested by the end user.
  • Assist management with long term upgrade projects to develop business systems
  • Provide support to users via the telephone and via remote access software for the UK. (50 users over 3 sites)
  • A good customer orientated manner is required with the ability to work to tight deadlines.
  • Maintain IT related documentation including asset registers, equipment logs, the IT support task lists and licencing summaries.
  • PC Support, Windows 7, Windows 10, Windows 11, MS Office, providing remote support, Active Directory
  • Basic knowledge of common networking protocols
  • Experience of supporting Hyper-V would be useful, but is not essential.
  • Understanding of the ITIL framework

About You:

Experience required

  • knowledge of Windows computers, Experience of Windows programs such as Microsoft Office, Sage, Bartender etc.
  • A basic knowledge of networking.
  • A good methodical approach to fault finding and diagnosis.
  • The right person will enjoy a varied role in a friendly environment where you will receive extensive IT training on the job from skilled professionals.

Job Application:

If you would like to be considered for this role, please apply to send a copy of your full CV – or call us now.

Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

We receive a large number of applications for all of our positions – Therefore, if you have not received a response within 10 working days, your application has unfortunately been unsuccessful on this occasion.

Candidates must be eligible to work and live in the UK