Internal Sales Co-Ordinator

Job Reference: WM – 2352

Location: Shropshire

Salary: £22,000 - £24,000

Job Type: Permanent

Job Description

Internal Sales Co-Ordinator 


  • Liaising with customers and accurately responding to their requests and working closely with other departments, such as purchasing and operations to ensure on time delivery
  • Translation of customer’s descriptions and codes to ensure they receive exactly what they require
  • Providing technical solutions to customer requirements, obtaining the information from the Product or Sales Manager if unsure
  • Offering application advice, obtaining the information from the Product or Sales Manager if unsure
  • Working closely with product management to communicate missing or anomalous product information
  • Providing sales quotations via email, telephone or through the Winman system
  • Processing and updating quotes, orders and proformas on Winman
  • Back-to-back manufacturing orders for inhouse manufacture or sub-assembly, liaising with purchasing/factory when unsure or advice is required
  • Resolving customer queries or issues and updating the relevant information on the order and updating the Continual Improvement log
  • Reviewing the outstanding transport issues when on the early shift, liaising with DPD/APC to resolve the issues and updating the Continual Improvement log
  • Monitoring the margins on orders and raising concerns with the Team Leader
  • Diarising manufacturing orders for release when we are waiting on import stock

About You:

  • Experience required within a customer facing environment such as retail or a contact centre
  • Excellent verbal and written communication skills, with strong attention to detail
  • Ability to work independently, as well as in a team and demonstrate initiative
  • Proficient user of Microsoft Excel, Word, and Outlook
  • Sales background desirable, but not essential

Job Application:

If you would like to be considered for this role, please apply to send a copy of your full CV – or call us now.

Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

We receive a large number of applications for all of our positions – Therefore, if you have not received a response within 10 working days, your application has unfortunately been unsuccessful on this occasion.

Candidates must be eligible to work and live in the UK