Field Service Engineer

Job Reference: WM – 2162

Location: Ireland

Salary: €47,000 - €60,000 Basic

Job Type: Permanent

Job Description

Field Service Engineer


  • To carry out the installation & service/calibration of Coordinate Measurement and X-ray systems at customer premises.
  • Support machine breakdowns at customer site & respond as instructed.
  • Primarily supporting customers within Ireland, with opportunity to work in UK & Europe.
  • Ensure excellent levels of customer service.
  • Installation & commissioning of new or relocated CMM’s and X-ray systems.
  • Respond to onsite customer machine breakdowns.
  • Support customers remotely with machine issues.
  • Liaison with customers to resolve issues.
  • Report to Field Service Supervisor (Ireland) highlighting problems & escalating any appropriate issues.
  • Liaison with office / stores for ordering of spare parts.
  • Supporting uptime shift working requests when required.
  • Completion of stores goods return forms for return of exchange or unused parts.
  • Onsite completion of calibration protocol & attach signed copy to CRM base.
  • Onsite completion of worksheet & attach signed copy to CRM base.
  • Completion of relevant working plan for Maintenance/Machine Care or Inspection & attach to base.
  • Completion of CPO report on new installations & attach to CRM base.
  • Closing of SAP worksheet on completion of work.
  • Adhere to company H&S policy & procedures.
  • Travel & Hotel bookings.

About You:


  • Technical Apprenticeship (completed) or HNC or higher in technical qualification such as electronics or engineering.
  • Full National Driving Licence
  • Permitted to work throughout Ireland; able to travel to UK and Germany for training.
  • Experience of electronic, electrical and mechanical principals.
  • Experience within a field based customer facing role.
  • Experienced in solving complex “system” type problems
  • Manual dexterity, hand/eye co-ordination; experienced in handling delicate or sensitive
  • Good knowledge of a core product-related technology: electronics; mechanics.
  • Good understanding of IT Principles and developing technologies in IT.
  • Focuses on customer needs and satisfaction
  • Sets high standards for quality and quantity
  • Monitors and maintains quality and productivity
  • Works in a systematic, methodical and orderly way
  • Follows procedures and policies
  • Keeps to schedules
  • Demonstrates commitment to the organisation
  • Shares expertise and knowledge with others
  • Works productively in a high pressure environment
  • Keeps emotions under control during difficult situations
  • Balances the demands of work life and personal life
  • Maintains a positive outlook at work
  • Takes initiative, acts with confidence and works under own direction
  • Establishes good relationships with customers and staff
  • Relates well to people at all levels


  • HND or above or equivalent in a technical qualification: mechatronics; electronics; engineering;
  • Specific training or equivalent competitor products, e.g. coordinate measuring machines (CMM) and CT machines.
  • Experience of directly equivalent technology or CNC machines.
  • Has worked within a service / maintenance / repair role previously.
  • Working in a role requiring flexibility to support occasional out of hours working.
  • Experience of remote support
  • Deeper understanding in the area of electronics / mechanical principals.
  • Specific subject knowledge; for example previous use of CMM’s
  • Quickly learns new tasks and quickly commits information to memory
  • Encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback)
  • Manages knowledge (collects, classifies, and disseminates knowledge of use to the organisation)
  • Probes for further information or greater understanding of a problem
  • Makes rational judgements from the available information and analysis
  • Adapts to changing circumstances
  • Accepts new ideas and change initiatives
  • Adapts interpersonal style to suit different people or situations
  • Structures information to meet the needs and understanding of the intended audience
  • Manages time effectively
  • Identifies and organises resources needed to accomplish tasks
  • Accepts and tackles demanding goals with enthusiasm
  • Works hard and puts in longer hours when necessary, accepts potential for weekend working at times.

Job Application:

If you would like to be considered for this role, please apply to send a copy of your full CV – or call us now.

Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

We receive a large number of applications for all of our positions – Therefore, if you have not received a response within 10 working days, your application has unfortunately been unsuccessful on this occasion.

Candidates must be eligible to work and live in the UK