Field Service Applications Engineer South

Job Reference: WM - 2172

Location: Swindon

Salary: £37,500 + commission.

Job Type: Permanent

Job Description

Brief Role Description:

We are supporting our client in their search for a Field Service Applications Engineer to join their expanding friendly and busy team.


  • Working within your territory as part of a team.
  • Work with all customer and non-customer accounts.
  • Help develop and execute territory plans for development of the business.
  • Work with all interested parties within FAM Stumabo to develop and implement the appropriate business strategy.
  • Provide continuous input to the new product development process.
  • Develop training and service programs (TCP) and increase revenue.
  • Provide technical customer support internal and external.
  • Responsible for TCP “total care package” conducting maintenance, breakdown calls and training.
  • Capable of preparing cutting trials both internal and external on FAM equipment and associated trades partner machinery.
  • Daily use of internal CRM system (ACT)
  • Must be capable of producing end of month reports following a set template.
  • Stock management.
  • Support the actions of the sales & service team.
  • Field Service Applications Engineer
  • Understanding of PLC systems and programming would be a benefit.
  • Reporting to the Branch Manager & Service Manager
  • Willing to travel daily around your area/UK and Ireland (>80 % of your time) with overnight stay if needed.
  • Travel is by use of a company van.
  • Manage existing customers within your area and visiting attracting new using your engineering knowledge.

About You:

  • Resilience and a must can-do attitude
  • Previous experience in service would be an advantage
  • Strong communication skills are a must
  • Ability to multi-task and prioritise workloads with good time management
  • Engineering background at degree level or similar would be beneficial plus a history of customer support
  • Poses a high level of administration ability to effectively manage paperwork
  • Good relationship building skills
  • A want to step into territory sales but have never been given the opportunity

Job Application:

If you would like to be considered for this role, please apply to send a copy of your full CV – or call us now.

Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

We receive a large number of applications for all of our positions – Therefore, if you have not received a response within 10 working days, your application has unfortunately been unsuccessful on this occasion.

Candidates must be eligible to work and live in the UK